Privacy Policy
1. General Provisions
This Privacy Policy applies to the website of Rading Quest — Escape Room in Canada. It explains how we collect, use, store, and protect personal data when visitors and users access our site and participate in our services. Our site is committed to ensuring compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as the General Data Protection Regulation (GDPR) standards where applicable. By using our website, you acknowledge that you have read and agreed to the practices described in this Privacy Policy. This document forms part of the legal framework that governs the relationship between users and our administration, ensuring transparency, accountability, and adherence to the highest standards of data protection and lawful processing.
2. Information We Collect
We collect information in several ways to provide our services effectively and to enhance user experience. The categories of data we may collect include personal identification data (such as name, email address, and phone number), booking details (such as chosen date, time, and room theme), payment-related information (handled by secure third-party providers), and technical data such as IP addresses, browser type, operating system, and geolocation data. We may also collect aggregated information about website usage through analytical tools. Users may voluntarily provide additional information through forms, feedback, or communication with our site administration. All information collected is subject to strict safeguards to prevent unauthorized access or misuse.
3. How We Use Information
The information we collect is used for legitimate purposes in accordance with Canadian law and GDPR standards. Specifically, personal data is used to process bookings, manage customer accounts, respond to inquiries, and provide updates about our services. We also use information to improve our website functionality, optimize user experiences, conduct internal research, and comply with regulatory requirements. In some cases, aggregated and anonymized data may be used for statistical analysis, business planning, and marketing insights. We will never sell personal information to third parties. Communications such as promotional offers or newsletters are sent only with user consent and can be withdrawn at any time.
4. Data Protection and Retention Period
We take all necessary technical and organizational measures to protect personal data against accidental loss, unauthorized access, alteration, or disclosure. Our administration uses secure servers, encryption protocols, access controls, and monitoring systems to ensure the safety of stored information. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Booking and transactional records may be kept for regulatory compliance and auditing purposes, after which data will be securely deleted or anonymized. Regular reviews are conducted to ensure that retention policies remain in line with current legislation.
5. Sharing Data with Third Parties
Our site administration does not disclose personal data to third parties except where necessary to provide our services, comply with legal obligations, or enforce agreements. Service providers such as payment processors, hosting platforms, and analytics providers may have access to limited information strictly for operational purposes. These third parties are contractually bound to uphold confidentiality, data protection, and compliance obligations under Canadian law and GDPR principles. In cases of lawful requests from government or regulatory bodies, we may be required to share user data in accordance with the law. Cross-border transfers of data are conducted only when adequate safeguards are in place.
6. Use of Cookies
Our website uses cookies and similar technologies to enhance user experience, monitor performance, and personalize content. Cookies are small files stored on a user’s device that allow us to recognize returning visitors, remember preferences, and analyze site traffic. Cookies may be session-based or persistent, and some may be placed by authorized third-party service providers such as analytics tools. Users can control cookie preferences through browser settings, although disabling cookies may affect website functionality. More details about cookies can be found in our Cookie Policy, which forms part of this Privacy Policy.
7. User Rights
In accordance with PIPEDA and GDPR principles, users have the right to access, correct, and update their personal information held by our site. Users may also request deletion of data where applicable, object to certain processing activities, and withdraw previously given consent. We will respond to user requests within reasonable timeframes and in compliance with Canadian privacy laws. Users also have the right to file a complaint with relevant regulatory authorities if they believe their rights have been violated. Our administration provides clear communication channels to exercise these rights and to address privacy-related concerns promptly.
8. Changes to Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any modifications will take effect immediately upon publication on our website. Users are encouraged to review the Privacy Policy periodically to remain informed about how their data is managed. Continued use of our site following changes constitutes acceptance of the updated policy.
9. User Consent
By accessing and using our site, users expressly consent to the collection, processing, and use of their personal data as outlined in this Privacy Policy. Consent is obtained at the time of booking or when voluntarily providing information through our website. Users may withdraw consent at any time, subject to legal or contractual limitations. The act of using our services confirms the user’s acceptance of the terms and conditions governing data handling within our site administration.
🏢 Rading Quest
📍 250 Yonge St, Toronto, ON M5B 2L7, Canada
📞 +1 416-426-7017